Communication Skills

Course Overview

Communication is an essential skill for all managers and leaders. Intention and Impact are entirely different and the volume of difficulties that arise over miscommunication are vast. Communication is the process by which people attempt to share meaning via the transmission of symbolic messages. It plays a key role in the success of an organisation and can boost your organisations overall performance.
Communicating more confidently is a skill that can be learnt and practiced daily. John Baldoni stated that “Communication is the glue that holds organisations together”.

What this course will give you:
This course will equip you with the skills to communicate more confidently and persuasively in the workplace.

Who Should Attend:
Executives at all levels who need to communicate more effectively in the workplace.

Session One: The Fundamentals of Communication

• Communications 10
• 5 Functions of Effective Communication,
• Creating Clarity in Message

Session Two: Connecting & Building Rapport

• STAR Model, Nine Levers of Connection
• Attending Skills – 4 elements of mindful goal focussed presence,

Session Three: Listening & Giving Feedback

• Listening Effectively : Do’s and Don’ts, Barriers to Listening,
• Effective Feedback .what is it & How to do it,
• Harnessing the skills of listening

Session Four: Communicating & Difficult Conversations

• Tailoring your Style, Know your own conflict response style
• Case Study: Resolve an interpersonal Dispute
• General principles of Effective Communication:
• How to communicate difficult messages & maximise the impact of positive news

Session Five: Influencing

• Maximising impact by the effective use of Communication Channels
• Maximising personal Influence
• Making a persuasive case for what you want