Communicating with Impact

Course Overview

Communication is an essential skill for all managers and leaders.  Intention and Impact are entirely different and the volume of difficulties that arise over miscommunication are vast.  Communication is the process by which people attempt to share meaning via the transmission of symbolic messages. It plays a key role in the success of an organisation and can boost your organisations overall performance.  John Baldoni stated that “Communication is the glue that holds organisations together”.  Communicating with impact is essential for today’s busy executive. 

Course Content

General principles of Effective Communication: Communications 101 

• 5 Functions of Effective Communication, 
• 4 Pillars of Delivery 
• 3 Maximising impact by the effective use of Communication Channels 
• 2 Way: Harnessing the skills of listening
• 1 Creating Clarity in Message  

Desk / Virtual breakout based exercises

Effective Feedback. What is it & How to do it?  

• Attending Skills  – 4 elements of mindful goal focussed presence, 
• Listening Effectively: Do’s and Don’ts, Barriers to Listening

Case Study 

How to communicate difficult messages & maximise the impact of positive news

• Use  of PIN model to assess interests and needs
• Tailoring your Style, Know your own conflict response style, 

Case Study: Resolve an interpersonal Dispute 

Holding effective meetings and communicating with impact and results. 

• Maximising personal Influence
• Making a persuasive case for what you want

Meeting Management Skills  Case Study